TERMS & CONDITIONS
Your acceptance of the terms and conditions outlined are required to process your reservation. All online bookings require pre-payment by credit card. Other bookings require credit card to be held to confirm booking and for the cancelation policy.
All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Rangitata Rafts does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer’s accounts. Payment types accepted, Visa, Mastercard, also Eftpos and Cash accepted on site.
Rangitata Rafts reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.
All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts. In the event of a cancellation or amendment to your booking, notification period is in NZ time (NZST).
All travellers accept that Rangitata Rafts is not responsible for any injury incurred while participating in our rafting activities. All travellers take part at their own risk and acknowledge that participation in rafting activities involves a degree of risk and the rafting operator cannot absolutely guarantee participants’ safety. Therefore, we strongly recommend travel insurance, especially for medical treatment in case of emergency.
All travellers accept responsibility for all personal items and are personally liable for these items at all times. Rangitata Rafts is not responsible for the loss/damage to personal items.
All instructions given by Rangitata Rafts guides should be followed by all travellers at all times. These instructions are for the safety of all travellers and to ensure the best experience is had by all. Parents/guardians are responsible for the safety of the children which they travel with.
In the event of an emergency
In the unlikely event of an emergency during a Rangitata Rafts operated experience, all guides will respond as necessary to ensure all travellers safety. The guides will contact emergency services as required and work with relevant parties to ensure safety for all involved.
Travellers should be aware that in New Zealand any claims for personal injury are limited by a government scheme and passengers should obtain their own insurance should they wish to do so.
In the event of a cancellation or amendment to your booking, refunds will only be granted when Rangitata Rafts receives notification at least 48 hours prior to departure time.
If cancellation occurs between 24-48 hours prior to the day of rafting, a $100.00 per person cancellation fee will apply.
If cancelation occurs on the day of departure or ‘no show’ incurs 100% cancelation fee per person.
If Rangitata Rafts cancels a tour due to unsafe conditions (i.e. river levels too high, not enough participants) there will be no cancellation fee. If the customer has prepaid a full refund will be given.
Reservations can be transferred to another date (subject to availability) up to 24 hours prior to departure with no transfer fee incurred. A $50 transfer fee applies to transfers within 24 hours.
If you are unable to swim, of poor physical health or have any medical / heart conditions which you may feel impact your ability to raft, paddle, follow instruction or swim, these must be disclosed to staff prior to departure. If you are deemed physically unfit to engage within the experience the cost of the trip will be refunded.
If you are pregnant you cannot participate on the grade 5 experience and if you do so without notifying the Rangitata Rafts guides of your conditions you do so at your own risk
If a traveller wishes to discontinue with the rafting experience during the trip, the traveller is liable for all costs associated with removing them from the river. This term in void if a medical or natural emergency arises and evacuation is required.